Frequently Asked Questions

We offer **free standard shipping** (15-25 days). For faster delivery, you can choose express shipping for **$150** (7-10 days). All orders are processed on the same day, and tracking information is sent within 24 hours.
We offer a **30-day return policy** if the item arrives damaged or has a manufacturing defect. We cover all fees in such cases. However, if the buyer causes damage or is responsible for the return, they must handle the shipping and return fees.
Yes, you can cancel your order within **12 hours** of purchase. After that, if the order has started processing, it cannot be canceled.
Yes! Our prices include **all applicable taxes**. There are no hidden fees, ensuring a transparent and worry-free purchase.
Yes, but all our items come with **detailed installation guides and videos** made by our professional team. If you prefer professional installation, we can recommend top-rated experts in your area. Additional costs may apply.
All our products are shipped from our **warehouse in Danbury, CT**.
Yes! We offer pickup from our warehouse in Danbury, CT. Just send us an email to schedule a time.
Yes, a forklift is required for unloading large items. If you don’t have one, email us with your **order ID**, and we will arrange a **free liftgate service** for smooth unloading.
We accept **PayPal** as our primary payment method, ensuring a secure transaction for all customers.
Yes! All our products come with a **5-year warranty** on parts and a **2-year warranty** on labor.